Operations software built for arcades
Audits, earnings analytics, revenue splits, and fleet health in one place, so you spend less time in spreadsheets and more time on the floor.
Zapier
ConnecteamWhat is Report Desk?
A machine operations system trusted by arcade and amusement operators, and built for anyone who needs one complete record for every machine from purchase to sale.
See your entire operation at a glance
The dashboard shows you what needs attention right now - not last week, not in a report you'll never read.
Give everyone the right access - nothing more, nothing less
Invite your team with roles that match how they work. Each person sees only the machines and locations they're responsible for.
Owner
Full access to everything. Manages team, billing, and settings.
Manager
Manages locations, machines, issues, and team at assigned locations.
Technician
Logs repairs, updates machine status, tracks parts at assigned locations.
Parts Manager
Manages parts inventory, vendors, and purchasing across the operation.
Staff
Views machines and reports issues. Read-only for most features.
Machine Partner
Sees only their leased machines. Views revenue splits and lease documents.
Give machine owners full visibility into their assets
If you operate machines owned by someone else, your partners deserve to know exactly what's happening. Report Desk gives each partner their own login - scoped to only their machines - where they can see issues, repairs, parts, service history, and lease documents in real time.
- Invite machine partners with their own dedicated login
- Partners see only their machines - issues, repairs, parts, and history
- Upload lease agreements (stored securely, 5 docs per machine)
- Full transparency builds trust and reduces back-and-forth
- Partners can track what's being done and when - no calls needed
How it works
Get your whole operation organized in minutes.
Add locations & machines
Create locations (or import from Google). Add pinball and games manually, bulk import from Excel, or import the floor list from Pinball Map in a few clicks.
Track issues as they happen
Staff log issues from the dashboard. Customers report via QR code. Duplicates are grouped automatically.
Log repairs, parts & costs
Record what was fixed, what parts were used, what it cost. Link repairs to issues. Track parts from order to install.
See the full picture
Location and machine analytics, fleet health, audits, revenue splits, service history, and maintenance schedules—all in one place.
Track earnings per machine, per audit
Purpose-built for coin, token, and ticket counting. Pair audits with location analytics, bulk setup (Pinball Map or Excel), and audit groups so the floor, the data, and your walk order stay in sync.
$
Total Earnings
Machines Tracked
Audits Logged
Revenue splits for leased machines
Audit earnings feed directly into per-machine profit split calculations. Set percentages per machine, and Report Desk does the math.
Operator
Logs audit earnings
Report Desk
Calculates splits
Partner
Views their share
Make decisions backed by data
See earnings and machine health at the location level, then drill into per-machine profitability, all powered by the audits and service history you already log.
Location overview
Switch between earnings and machine health, pick a timeline, and review trends, top and bottom earners, play activity, and repair patterns, without exporting to a spreadsheet.
- Earnings vs health toggle for arcade operators with financial access
- Timeline presets: week, month, quarter, year, lifetime
- Fleet-wide signals from the same data your team enters day to day
Machine overview
Open any machine to see lifetime earnings and plays, profitability against acquisition cost when you've recorded it, and deeper health charts for repairs and costs, so you know which games earn their floor space.
- Summary metrics tied to audit entries and service data
- Profitability and trend views for individual games
- Repair and issue history in context, not in a silo
Get setup in seconds
Bring your floor list in however you work: pull machines from Pinball Map or batch-import from Excel with our template.
Next: Excel bulk import · 12s
Hover to pause
Pinball Map
Same flow as the in-app importer: coordinate or name search, pick a venue, preview the machine list with checkboxes, then import.
- Available from onboarding and the location screen
- Select all or subset before import
Walk the floor in the order you actually operate
With audit groups, you can create groups, and drag machines into the order that matches your physical layout. When it's time to count, the quick audit flow can step machine-by-machine in that order, no more hunting the next title in a flat list.
- Optional sections for areas within a floor
- Reorder to match how you walk the route
- Works alongside one-off machine selection when you need it
Introducing a new way to report issues
When something breaks, customers notice first. Report Desk gives them a quick and easy way to tell you. Via QR codes.
Built to avoid spam & duplicate reports
Something wrong?
Report an Issue
Location
Main Street Arcade
Machine
White Water - Pinball
Issue type
Game won't start
Details (optional)
Describe the issue...
Add a photo
Every machine, one complete record
Every machine gets a full profile - from the day you buy it to the day you sell it. No more digging through emails, binders, or someone's memory.
Complete machine profile
Real-time machine status
Full lifecycle tracking
Seller, purchase price, acquisition date - all recorded.
Issues, repairs, parts, maintenance costs - the full service history.
Buyer, sale price - close the loop and know your true ROI.
Move machines between locations at any time. History follows the machine, not the location.
Organize by location, route, or warehouse
Whether you run one location or fifty, Report Desk keeps your inventory organized.
- Google Places autocomplete for easy location setup
- Location types: main business, route, and warehouse
- Location settings: tax rate, machine types, conversion rules
- Move machines between locations - history stays with the machine
- Export location data to Excel
Main Business Location
12 machines · 3 need attention
Route Locations
8 locations · 47 machines total
Warehouse
5 machines in storage · Ready to deploy
Track every part from request to install
No more guessing what was ordered, when it arrives, or what it cost. Every part is tied to the machine it's for.
Central parts inventory
- Unallocated stock visible across all locations
- Vendor management - track who you buy from
- Bulk add parts and allocate to machines
- Per-vendor spend tracking
What's tracked per part
Know exactly what's been done, when and by who.
From report to resolution, nothing falls through the cracks. Every status change, every linked repair, every note - recorded automatically.
- Link issues to repair logs for full traceability
- Create a repair log directly from an issue
- Full change history with timestamps and actors
- Auto-prompt to set machine to "Working" when last issue resolves
- Filter by status, location, or machine
A system that works for you
Tracking systems often become frustrating when they demand too much input in real-world workflows. Report Desk is designed around a need-to-know approach, collecting only the information that actually matters.
Everything else you need to run your operation
Service & Repair Logs
Timeline view of every repair, inspection, and task per machine.
Maintenance Scheduling
Recurring tasks with email reminders. Weekly, monthly, quarterly, or custom.
Document Storage
Upload manuals and diagrams. View PDFs and images inline.
Bulk Import
Import machines from Excel. Download a template and upload.
Excel Exports
Export machines, locations, and revenue split reports.
QR Sticker Printing
Download QR stickers as ZIP or print-ready PDF.
Operating Cost Breakdown
Parts + repairs + acquisition = true cost per machine.
Guided Onboarding
Step-by-step setup wizard. Up and running in minutes.
Connect to the tools you use
Report Desk integrates with your existing workflow and offers a full API for custom integrations.
DESK
Zapier
6,000+ app connections
Connecteam
Auto-create field tasks
Build on our API
API keys, webhooks, HMAC
Other use cases
Report Desk is also a solid fit for any operator who needs issues, parts, and history in one place across locations.
Track bay issues by location, not guesswork
Track washers & dryers by number
Track uptime and service history per station
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
Track bay issues by location, not guesswork
Track washers & dryers by number
Track uptime and service history per station
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
Track bay issues by location, not guesswork
Track washers & dryers by number
Track uptime and service history per station
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
Track bay issues by location, not guesswork
Track washers & dryers by number
Track uptime and service history per station
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
Why operators use Report Desk
One system for every machine you own - so nothing gets lost, forgotten, or repeated.
- No more "someone mentioned it last week"
- Know exactly what every machine costs to keep running
- Full lifecycle from purchase to sale - in one place
- Your team sees only what they need - role-based access
- Location and machine analytics from the audits and repairs you already log
- Pinball Map import and arcade-native audit workflows when you need them
- Revenue splits calculated automatically for leased machines
- Audit groups that follow your real floor plan for faster counts
- Export anything to Excel - share with accountants, partners, landlords
- Guided onboarding gets you set up in minutes, not days
- Replace spreadsheets, binders, and chat threads
Early Access Program
Report Desk is currently in early access with a small number of operators.
Full access
Your feedback shapes the product
No long-term commitment
Enjoy full access at no cost. Operators who actively participate and provide feedback receive 3 months free once we exit early access.
Pricing
Everything included during early access. No tiers. No hidden costs.
To be announced when early access concludes.
Ready to run your operation with less chaos?
If you manage machines across locations and want audits, analytics, and repairs in one system, we'd love to work with you.