Simple issue reporting for unattended machines
When something breaks, customers notice first. Report Desk gives them a clear, structured way to tell you, without phone calls, sticky notes, or messy forms.
What is Report Desk?
Report Desk is a QR-code based issue reporting system for unattended or lightly staffed machines. Each machine gets a QR code. When scanned, customers can quickly report problems.
Machine not working
Report machines that are completely down or unresponsive
Payment issues
Card readers, bill acceptors, or coin mechanisms not working
Jammed or stuck
Mechanical jams or unresponsive parts that need attention
General feedback
Suggestions, comments, or other feedback from customers
All reports land in one place, tied to the exact machine and location.
No app required. No training required.
How it works
Get up and running in minutes with a simple four-step process.
You create machines & locations
Add your machines (games, wash bays, kiosks, etc.) in the dashboard.
We generate QR codes
Place a QR code on each machine. Print or display digitally.
Customers scan & report
They select the issue, add a short note (and optional photo), and submit.
You get a clean, organized view
See what's broken, where, and how often, without duplicate noise.
See what your customers see
After scanning a QR code, customers get a simple report form.
Try Live DemoComplete machine management
Report Desk goes beyond issue reporting. Track service history, schedule maintenance, store manuals, and know exactly what's happening with every machine.
Service & Repair Logs
Track every repair, maintenance task, and service call in a timeline view. Know exactly what's been done and when.
Maintenance Scheduling
Set up recurring maintenance tasks with email reminders. Never miss filter changes, cleaning, or inspections again.
Cost Tracking
Log parts used and repair costs. See total spend per machine and identify money pits before they drain your budget.
Document Storage
Upload manuals, diagrams, and reference docs. View PDFs and images right on Report Desk. No downloads needed.
Bulk Import
Import machines from Excel or Google Sheets. Download a template, fill it in, and upload, machines created instantly.
Machine Details
Store model numbers, serial numbers, install dates, and notes. Everything you need at your fingertips.
Replace your spreadsheets with a system built for the job.
Built to avoid spam & duplicate reports
One of the biggest problems with QR reporting is repeat complaints. Report Desk solves this intelligently.
You get signal, not noise.
Built for your industry
Report Desk is designed for any unattended or semi-attended equipment.
Import machines from Pinball Map in seconds
Track bay issues by location, not guesswork
Track washers & dryers by number
Customers report issues you'd never see remotely
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
If customers use it and it can break, Report Desk fits.
New Issue Reported
Bay 3 - Main Street Car Wash
Issue: Payment not working
Machine: Self-Serve Bay 3
Note: Card reader shows error
Email-first experience
Every report lands in your inbox instantly. No need to check a dashboard constantly.
- Instant email notifications for new issues
- Add up to 5 teammates per location
- Keep your whole team in the loop automatically
Why operators use Report Desk
It's not telemetry. It's human-reported reality.
- No more “someone mentioned it last week”
- Fewer phone calls and staff interruptions
- Never miss scheduled maintenance again
- Complete service history at your fingertips
- Track repair costs and identify problem machines
- Replace spreadsheets with a purpose-built system
Pilot phase
Report Desk is currently in pilot with a small number of operators.
Full access
Your feedback shapes the product
No long-term commitment
🎁Pilot incentive: Operators who actively participate and provide feedback receive 3 months free once we exit the pilot phase.
Simple, flat pricing
No surprises. No hidden costs.
Interested in joining the pilot?
If you operate unattended machines and want to help shape a better reporting system, we'd love to hear from you.